Privacy Policy

Effective Date: 01/05/2022

1. Introduction

At KAW Chiropractic (“we”, “us”, or “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, [insert your Squarespace URL], in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

a. Personal Information

We may collect the following personal information:

  • Your name

  • Contact details (phone, email, address)

  • Date of birth

  • Health and medical history

  • Medicare or private health fund details

  • Appointment and billing details

This information is typically collected through appointment forms, contact forms, or directly during consultations.

b. Website Data

When you use our website, Squarespace and integrated services may collect:

  • IP address

  • Browser type

  • Pages visited

  • Time and date of visit

  • Referring site

This helps us improve website performance and usability.

3. How We Use Your Information

We use your information to:

  • Book and manage appointments

  • Provide chiropractic care

  • Send reminders and follow-ups

  • Process payments and insurance claims

  • Respond to enquiries or contact form submissions

  • Comply with legal obligations

  • Improve website functionality and user experience

4. Disclosure of Information

We may disclose your information to:

  • Healthcare professionals involved in your treatment

  • Health funds or Medicare (as required)

  • Our trusted service providers (e.g., Squarespace, online booking software)

  • Regulatory authorities when required by law

All third parties are required to maintain confidentiality and data security.

5. Storage & Security

Your data is stored securely, using a combination of secure systems and software, including:

  • Encrypted third-party platforms (e.g., Squarespace, secure form plugins)

  • Secure electronic medical records

  • Password-protected systems and limited staff access

When no longer required, personal information is securely destroyed or de-identified.

6. Your Rights

You have the right to:

  • Access your personal information

  • Request corrections if it is inaccurate or outdated

  • Withdraw consent for certain uses of your data (where applicable)

To make a request, please contact us using the details below.

7. Website Cookies

This site may use cookies and similar tracking technologies. Cookies help improve your browsing experience and site performance. You can manage cookie preferences in your browser settings.

Squarespace may also collect data in accordance with their Privacy Policy.

8. Overseas Disclosure

We do not intentionally disclose personal data overseas. However, some service providers (e.g., Squarespace, email platforms) may store data on servers outside Australia. In such cases, we ensure reasonable steps are taken to safeguard your data in line with Australian privacy standards.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be published on this page with an updated "Effective Date".

10. Contact Us

If you have any questions or concerns about this policy or your personal information, please contact us:

KAW Chiropractic
30 Cuthberts Road, Alfredton VIC, 3350
5339 4493
info@kawchiropractic.com.au
https://www.kawchiropractic.com.au

If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.